The emotion behind the conversation: Interested, enthusiastic How to respond Welcoming a new followĪ new follow is a great chance to start a conversation and build a relationship, especially if your new follower is particularly interesting or influential. It’s great to build relationships with customers by engaging with their questions and by answering a question you could help alleviate customer service messages further down the line. How we respond at Buffer: It can be best to reply to every question you receive.
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